Customer Engineering Lead

Rain

9 days
New York, NY $200K – $280K • Offers Equity • Offers Bonus
Crypto AI Fintech Engineering Full-time Customer Success Technical Support Lead Technical Escalation Leadership On-site Payments Automation Debugging Solutions Engineering Operational Efficiency Documentation Runbooks Customer Engineering Card Issuing Forward-Deployed Engineering Technical Partner-Facing Player-Coach Technical Support Tickets Partner Integrations Customer Advocacy Guides Recipes Operating Model Collaboration Framework Product Insights SLA Payments Infrastructure Card Network Operations BIN Management Transaction Processing
Apply Now
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base. What you’ll do: Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues. Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions. Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality. Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes. Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered. Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights.